FAQ (Frequently Asked Questions)
Who are we at Fyndhuset?
Fyndhuset is an e-commerce store that offers products for the home and everyday life – always with a focus on quality, diversity and affordability. Our vision is to make it easy and fun to find practical and inspiring products for all needs.
Do you offer free shipping?
Yes, we always offer free shipping worldwide on all orders! Your order will be processed within 3 business days and delivered within 4-6 business days, regardless of where you are located.
What is your return policy?
We offer a 14-day return and refund policy. To return an item, it must be in its original condition – unused, with tags still attached and in its original packaging. Contact us at support@fyndhuset.shop to start the return process.
How long does it take to get a refund?
After we receive and review your return, a refund will be issued to the original payment method. The time for refunds will vary depending on your bank or payment provider.
How do I contact Fyndhuset?
You can reach us by email at support@fyndhuset.shop. Our customer service is open Monday to Friday, 09:00–17:00 (CET). We will respond within 48 hours.
Can I track my order?
Yes, once your order has been shipped you will receive a confirmation with tracking information, so you can easily follow your delivery all the way to your home.
Are your products sustainable and of good quality?
We never compromise on quality. All our products are carefully selected to meet high standards of both function and style, while striving to be environmentally friendly.
How can I receive exclusive offers and news?
By subscribing to our emails, you will be the first to know about new collections, promotions and exclusive offers.
What do I do if I have a problem with a product?
Contact us directly at support@fyndhuset.shop and we will help you solve the problem as quickly as possible.
Why choose Fyndhuset?
We are a small-scale company with big ambitions, and we are passionate about giving our customers a personal and smooth shopping experience. Thank you for being a part of Fyndhuset!